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FirstClass 8 Unified Communications Quick Reference
for Meridian TUI (FirstClass client version)
Contents
Copyright 2001, 2003, 2007 by Open Text Corp.
Open Text Corp.
905-762-6000 or 1-800-763-8272
Web: www.firstclass.com
Notices
You must accept the FirstClass License Agreement before you can use this product. If you do not accept the terms of the License Agreement, do not install the software and return the entire package within 30 days to the place from which you obtained it for a full refund. No refunds will be given for returned products that have missing components.
Information in this document is subject to change without notice. Certain features and products described in this document may not be currently available in all geographic regions. Distribution or reproduction of this document in whole or in part must be in accordance with the terms of the License Agreement.
All rights reserved. FirstClass, Open Text and other trademarks and the associated logos used herein are trademarks of Open Text Corporation and/or its subsidiary used under license. All other trademarks are property of their respective owners.
This edition applies to Version 8.0 of FirstClass and to all subsequent releases and modifications until otherwise indicated in new editions. This document is bound by international copyright law and the FirstClass Software License Agreement and Limited Warranty included with every FirstClass product.
FirstClass Unified Communications
FirstClass Unified Communications integrates all FirstClass modules giving you one unified Mailbox for all messages, be they voice, fax, or text.
FirstClass Unified Communications enables you to access your phone and fax messages along with your email messages from your FirstClass client or from a web browser, just as you have always accessed your email. Phone messages are stored on the FirstClass server in standard .wav format, which is playable on virtually any platform.
FirstClass Unified Communications also enables you to access your email messages along with your phone messages from any phone, just as you have always accessed your voice mail. Using text-to-speech technology, text messages are actually read to you over the phone, just like you have always listened to your voice mail.
Using a fax machine to access your FirstClass Mailbox, you can download your new fax messages.
You can also unify all your existing voice mailboxes so all of your voice messages will go to your FirstClass Mailbox, regardless of which of your phones was called.
FirstClass Unified Communications helps you work more efficiently and easily. Your location or technology will no longer determine what types of messages you can access. All your messages are stored on one central Mailbox that can be accessed using any web browser, any phone, or a FirstClass client. Never again will you have to log into your email, check your office phone voicemail, your cell phone voicemail, and your home phone answering machine to find that one important message. Simply log in from wherever you are, using whatever device is handiest and retrieve and manage all your messages.
Voice Greetings
With FirstClass Unified Communications, you can create as many greetings as you like. Create greetings for specific callers, and/or chosen called numbers, and schedule them to play at specific times.
There are five main types of greetings:
Spoken name
You should record a spoken name. It is used for system identification.
External greeting
External greetings will play for callers outside of your organization.
Internal greeting
Internal greetings will play for callers within your organization calling your internal extension number from their internal extensions.
Unknown caller
An Unknown caller greeting will play for any caller with unknown or blocked caller ID.
Voice menu
You can create voice menus to manage and redirect inbound calls. For more information, see FirstClass Unified Communications User Guide.
This document describes how to record your spoken name and create one standard greeting. To record multiple customized greetings, see FirstClass Unified Communications User Guide.
Recording your name
1 Log into FirstClass Unified Communications using a phone.
2 Press 89 to access your spoken name.
3 Press 5 to record.
4 Say your name.
5 Press # to end recording.
Recording a greeting
1 Log into FirstClass Unified Communications using a phone.
2 Press 82 to access your greetings.
3 Press 1 for your external greetings, or 2 for your internal greetings.
4 Press 5 to begin recording.
5 press # to end recording.
Customizing greetings
Once you have recorded a greeting using the phone, it is enabled and callers will hear your greeting when they call. If you want the greeting to play for all callers all the time, no customization is required.
If you prefer to customize your greetings to be scheduled or to play for certain callers or called numbers, see FirstClass Unified Communications User Guide.
Voice preferences
When your FirstClass Unified Communications account is created, your default preferences are preset. The default preferences allow you to:
• recieve a notification in your Mailbox when a caller hangs up without leaving a message,
• use your FirstClass client, a web browser, or any phone to retrieve and manage all messages,
• receive fax messages in your Mailbox.
To alter your voice preferences, use the FirstClass Preferences form, Voice messaging tab.
Working with messages using a phone
The following section describes the basics of using a phone to listen to and manage voice, text and fax messages with FirstClass Unified Communications.
Logging in
1 Dial the FirstClass Unified Communications number (your administrator will give you this).
2 When prompted, enter your Mailbox number, followed by #.
3 When prompted, enter your password, followed by #.
4 If your Administrator set up your account without a password, press #.
For security, always set a personal password the first time you log in.
General commands
The following commands can be used during any messaging session:
Press To do this
* Help
# Cancel/stop
2 Play message or greeting
4 Go to previous message or greeting
6 Go to next message or greeting
5 Record
0 Transfer to system revert number (this is usually reception)
81 Log into your Mailbox
84 Change password
83 Log out
Listening to and managing messages
You can access all messages by phone. The only attachments that can be downloaded are fax messages (see Retrieving fax messages using Faxback). The following commands can be issued any time
Press To do this
72 Play message envelope
77 Play message history
76 Delete/undelete message
71 Reply to sender
74 Reply all
9 Call sender
73 Forward message
85 Switch between voice and text message playback
86 Go to specific message
Creating and sending messages
You can create and send a message by phone to another FirstClass Unified Communications user, or any person you have entered as a numeric Quick name with a corresponding email address in your contacts folder.
1 When logged into your Mailbox, press 75 to create a new message.
2 Address the message.
3 Press 5 to record the message.
4 press # to end recording.
5 Press 79 to send the message.
Express Delivery
Use Express Delivery to send a message without dialing the recipient or logging into your Mailbox.
1 Dial the Express Delivery number (from your administrator).
2 Enter the recipient’s Mailbox number.
3 Record your message.
4 Press # to end recording.
5 Press 79 to send the message.
Retrieving fax messages using Faxback
To retrieve faxes, call into your Mailbox from a fax machine handset.
Press 1 to receive the fax immediately. When prompted, press Start on the fax machine and replace the handset. The fax will be printed on the fax machine and your voice messaging session will end.
Press 3 for end-of-session delivery. Listen to your messages and tag other faxes for end-of-session delivery. When you press 83 to log out, you will be prompted to press Start on the fax machine and replace the handset. The fax will be printed on the fax machine.
Working with messages using the FirstClass client
You can retrieve any message using your FirstClass client. For general information about working with messages, see FirstClass Quick Reference.
A Mailbox with a Called, No message notification, a fax message, and a voice message looks like this:
 Voice messages
A voice message will look like this:
 A voice message is received as a FirstClass message with a .wav file attachment. The first time you open the message, the attachment will play automatically.
To replay the message, click Play on the recorder panel.
To adjust the playback volume for this message only, use the volume control to the right of the recorder panel.
Replying to and forwarding voice messages
Reply to and forward a voice message the same as a text message. When replying, if the original sender does not have an associated email address known by FirstClass, you need to change the "To" name.
If you wish to include the original message with the reply, forward the message instead of replying.
Fax messages
A fax message will look like this:
 With the default fax setting (PCX format), there will be one attachment per page.
To view a fax page, double-click the attachment.
Called, No message
If a caller doesn’t leave a message, you will see a notification containing the caller information.
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